Looking For A CentOS-friendly Online Backup Company

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Hi all.

We’ve got a lot of customers running CentOS 5 and 6 servers. We’ve been asked by many to provide backup, which is something we don’t want to do in house. So we started looking for backup companies to partner with. The problem is that the ones we’ve found who support RHEL won’t support CentOS.

So does anyone know of an online backup company that _will_ support CentOS (and Windows)?

Any pointers will be much appreciated!

digimer

12 thoughts on - Looking For A CentOS-friendly Online Backup Company

  • Digimer wrote:

    Don’t know of any… but ask to talk to an SE (sales engineer), rather than just sales. I’d assume they know *nothing* of distros.

    I once started a support call with Sun/Oracle *shudder*, and the engineer got all huffy, they didn’t support CentOS (it was a hardware problem), and he obviously didn’t know anything about it. I escalated, and got another engineer (and the story goes downhill from there).

    mark

  • Oh, these guys look exactly like what I need. I’ve put a call into them and am waiting for a call back.

    Thank you!

  • Am Fri, 10 May 2013 14:46:23 -0400
    schrieb Digimer :

    Have you looked at crashplan?

    I haven’t really tried it, but it would be something I’d look at.

  • I know that it’s binary compatible and that the software that works for RHEL will work for CentOS. What I mean by “supported” is a company who will see the host OS is CentOS and not throw up their hands and say
    “sorry, not supported!”.

    My fear is that, a year from now, something will go wrong and the company we choose won’t help us. We’re not a backup company and we have no interest in becoming one, either. So we want to find a company to partner with who will see “CentOS” and still help us. So in short, this is a political, not technical question.

    As for what to backup; We’re just looking for application data backup, not OS data.

  • I talked to a couple companies that support RHEL, explained that CentOS
    was binary compatible and they were not interested in helping us. As I
    mentioned to Reindl, this is a political question more than a technical one.

  • If it is somebody else’s money, and that somebody else wants support, why aren’t you pointing them to RHEL in the first place?

  • Because CentOS works just fine for them. They’ve used it going back to CentOS 4 days without issue. Suggesting they rebuild long-in-production servers for the sake of a backup company is not going to fly.

    That it is someone else’s money doesn’t change my responsibility to deliver the best bang for the buck.

  • As I mentioned initially; We don’t do backups and we don’t want to do it, either. That said, it’s a service our clients are (strongly) asking for.

    We’re not looking for a company to simply recommend, but one to partner with or become a reseller of. The goal is that the client maintains a single point of contact, us, and we pay a proper backup company for the support and service.

  • It is a similar experience with Intel, Dell, … The OS is not on their compatible list? Sorry can’t help you, never mind it is a hardware problem.

    Whenever there is hardware problem, I play dumb and ‘do’ whatever they ask me to do and report failure for each operation. Eventually I get a RMA number.


    I run a small time consulting operation and this is the kind of flack I get. It is just not Linux. On an Intel S3000AH board, certified for Windows 2003 server, I was told that Windows 2008 server was not supported.

  • Not an online but an in-house solution. Symantec Netbackup (or whatever it is called) apparently supports a whole bunch of Linux distros (as client). Recently, I deployed a CentOS LAMP server (guest in Windows Hyper-V) and the data center guys installed the CentOS
    client in it for daily backups.

    Perhaps some online vendor who is using the same in their infra can support CentOS.

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